Refund policy

✅ Full Refund

This option is for when you change your mind shortly after ordering.

Eligibility: A full refund to your original payment method is available.

Conditions: You must request cancellation before your order is processed. This means before a physician review is completed for a local lab test, or before an at-home kit has been shipped.

🔄 Partial Refund (Local Lab Testing)

This option applies if you received your digital lab requisition but have not yet visited the lab.

Eligibility: Refund of the test price, minus a non-refundable $25 Physician Review & Processing Fee.

Conditions: Your request must be made within 30 days of the original purchase date.

🔄 Partial Refund (At-Home Kit)

This option applies if your at-home kit has already shipped, but you have not used it.

Eligibility: Refund of the kit price, minus a non-refundable $35 Kit, Shipping & Physician Review Fee.

Conditions: Your request must be made within 30 days of the original purchase date. You do not need to return the kit.

➕ Free Replacement

This is our solution if the lab could not process your sample or your at-home kit arrived damaged.

Eligibility: We will provide a new lab requisition or ship a new at-home kit, completely free of charge.

Conditions: This is a one-time offer per order. You must notify us of the sample rejection or damage issue within 14 days of it occurring.

❌ No Refund

This applies once the service has been fully rendered.

Eligibility: Not eligible for a refund.

Conditions: This applies if you have already completed your sample collection at the lab or have used and shipped back your at-home collection kit.

Our Store Credit Bonus Offer!

For any situation that qualifies for a partial cash refund, you can choose to receive the amount as Ubertests Store Credit instead. As a thank you, we'll add a 10% bonus to your credit!

(Example: a $100 cash refund becomes $110 in store credit for your next order.)