Privacy policy

Last Updated: July 24, 2025

1. Introduction

Welcome to Ubertests, LLC (“Ubertests,” “we,” “us,” or “our”) is committed to protecting your privacy. We provide direct-to-consumer access to laboratory testing from nationally accredited labs and related telehealth services (collectively, the “Services”) through our website, which is operated on the Shopify platform.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website and use our Services. It is designed to be transparent and help you understand your rights.

By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern all matters of privacy.

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you (“Personal Information”). The categories of Personal Information we collect depend on how you interact with us.

  • Identity and Contact Data: Includes your full name, email address, phone number, and shipping and billing addresses.
  • Account and Profile Data: Includes your username and password, purchase history, service preferences, and security questions.
  • Financial Data: Includes payment card details or bank account information processed by our secure third-party payment processors. We do not store your full payment card information on our servers.
  • Transaction Data: Includes details about the tests you order, payments to and from you, your lab test requisitions, and other details of products and services you have purchased from us.
  • Protected Health Information (PHI): This is sensitive health-related data. This may include your self-reported medical history, lab test results, and notes from any telehealth consultations. We treat this information with the highest level of care and security.
  • Communications Data: Includes your inquiries to our customer support team, chat transcripts, feedback, and survey responses.
  • Technical and Usage Data: Includes your Internet Protocol (IP) address, browser type and version, device identifiers, operating system, cookie data, and information about how you use our website (e.g., pages viewed, links clicked).

3. How We Collect Your Information

We use different methods to collect data from and about you, including:

  • Directly from You: When you create an account, place an order, fill out health-related questionnaires, or communicate with our customer support.
  • From Our Partners: We receive information from our partners to provide the Services.
    • Laboratory Partners: We receive your lab test results from the accredited labs that process your samples.
    • Telehealth Providers: We receive consultation notes and communications from the healthcare professionals who provide telehealth services.
    • Payment Processors: We receive transaction confirmation from payment processors like Stripe.
  • Automatically Through Technology: As you interact with our website, we automatically collect Technical and Usage Data through cookies, server logs, and other similar technologies.
  • From Third Parties: We may receive data from third parties such as advertising networks and analytics providers (e.g., Google Analytics) to help us understand our users and improve our Services.

4. How We Use Your Information

We use your Personal Information for the following purposes:

  • To Provide and Manage Our Services: To process your orders, generate lab requisitions, deliver your test results, facilitate telehealth consultations, and manage your account.
  • To Communicate With You: To send you transaction confirmations, order updates, notifications when your results are ready, and to respond to your questions and requests.
  • To Improve and Personalize Our Services: To understand how our Services are used, to optimize our website, to remember your preferences, and to recommend tests or services that may be relevant to you.
  • For Marketing and Advertising: To send you promotional materials or special offers about our Services. You can opt out of marketing communications at any time. We will never use your Protected Health Information (PHI) for marketing purposes.
  • For Security and Fraud Prevention: To verify your identity, monitor for fraudulent or malicious activity, and secure our Services and systems.
  • For Legal and Regulatory Compliance: To comply with applicable laws, regulations, legal processes (such as subpoenas or court orders), and to enforce our legal rights.

5. How We Share and Disclose Information

We do not sell your Personal Information, and we will never sell your Protected Health Information (PHI). We may share your information only in the following circumstances:

  • Laboratory and Telehealth Partners: We share your order information, requisition forms, and relevant health data with our partner laboratories and telehealth providers as necessary to fulfill the Services you have requested. These partners are bound by law (including HIPAA) to protect your information.
  • Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing (e.g., Stripe), website hosting, email delivery, data analysis, and customer service. Our e-commerce platform is hosted by Shopify; you can review their Privacy Policy to understand how they handle data.
  • Marketing and Advertising Partners: We may share non-sensitive information (such as Technical and Usage Data) with partners to help us run advertising campaigns and measure their effectiveness. You can opt out of this sharing.
  • Corporate Affiliates: We may share information within our corporate family of companies for operational purposes.
  • Business Transfers: If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your Personal Information.
  • Legal Requirements and Safety: We may disclose your information if we believe in good faith that it is required by law, to respond to a valid legal request, to protect the safety of any person, to address fraud or security issues, or to protect our rights or property.

6. Our Role Under HIPAA

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a U.S. federal law that governs the privacy and security of health information. Our laboratory and telehealth partners are considered "Covered Entities" under HIPAA and are directly responsible for complying with its rules.

While Ubertests may not be a Covered Entity, we act as a "Business Associate" to our partners. As such, we are contractually bound to implement and maintain the same rigorous administrative, physical, and technical safeguards to protect the privacy and security of your PHI as required by HIPAA.

7. Data Security and Retention

We implement robust administrative, technical, and physical security measures designed to protect your Personal Information from unauthorized access, use, or disclosure. These measures include encryption of data in transit (using TLS) and at rest, strict access controls, and regular security assessments.

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

8. Your Privacy Rights and Choices

You have certain rights regarding your Personal Information, which may vary depending on your jurisdiction. These rights may include:

  • Access: You can request a copy of the Personal Information we hold about you.
  • Correction (Rectification): You can request that we correct any inaccurate or incomplete Personal Information.
  • Deletion (Erasure): You can request that we delete your Personal Information, subject to certain legal exceptions.
  • Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the footer of the email.
  • Object to Processing: You may have the right to object to our processing of your Personal Information in certain circumstances.
  • Withdraw Consent: Where we rely on your consent to process information, you have the right to withdraw that consent at any time.

To exercise these rights, please log into your account settings or contact us at support@ubertests.com.

California Residents: If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). This includes the rights listed above, as well as the right to know about the categories of personal information we have collected and shared, and the right not to be discriminated against for exercising your privacy rights.

9. Cookies and Tracking Technologies

We and our third-party partners use cookies and similar technologies to operate and improve our Services. Cookies are small data files stored on your device. We use them to keep you logged in, remember your preferences, analyze site traffic, and support our marketing efforts. You can manage your cookie preferences through our website’s cookie settings tool or your browser's controls.

10. Children’s Privacy

Our Services are not intended for or directed at individuals under the age of 18. We do not knowingly collect Personal Information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

11. International Data Transfers

Your Personal Information may be transferred to, and processed in, countries other than the country in which you are a resident, such as the United States. These countries may have data protection laws that are different from the laws of your country. We take appropriate steps to ensure that your data is protected, such as by using Standard Contractual Clauses approved by relevant authorities for data transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and revise the “Last Updated” date at the top. For material changes, we may provide more prominent notice, such as by email. Your continued use of the Services after any changes signifies your acceptance of the new policy.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

ubertests.com
Email: support@ubertests.com